The Report, Issue 01
Five things about your company you need to know before Monday.
- 01
Your biggest account started leaving six weeks ago.
Caught 41 days before renewalNobody has said the word churn. But the invoice approver changed in May, your executive sponsor has declined three reviews in a row, and last week their ops lead quietly asked for a full export of their data. Companies do that in exactly one situation.
Receipts: 3 sources
Email · Accounts payable, Northgate · May 14
“please route all future invoices to procurement@ rather than to Sam directly”
Calendar · Monthly business review · May-Jul
“Declined: R. Vance (executive sponsor), 3rd consecutive”
Email · Northgate ops · Jul 1
“could you send us a complete export of our data? just for internal archiving purposes”
- 02
An $84,000 renewal locks in Friday, at double the price.
Caught 4 days before it lockedThe notice window on the DataForge contract closes Friday. The price increase was announced in one line of a courtesy billing email in March that nobody answered. After Friday, you own it for another year.
Receipts: 2 sources
Email · DataForge billing · Mar 12
“renews automatically at the updated annual rate of $84,000 (previously $42,000)”
Email · DataForge billing · Mar 12
“cancellation or plan changes require written notice 30 days prior to renewal”
- 03
You are 12 days from breaching the Meridian SLA, and their lawyer already noticed.
Caught 12 days earlyYour uptime this quarter stands at 99.1 percent against a contractual 99.5. One more bad week triggers the penalty clause. And on the last support thread, their side quietly added someone new: their counsel.
Receipts: 2 sources
Drive · "Meridian MSA (signed).pdf" · section 7.3
“service credits of 15% of quarterly fees shall apply if availability falls below 99.5%”
Email · Meridian support thread · Jun 30
“adding Rachel Kim (legal) to keep her in the loop going forward”
- 04
Your head of product is building consensus for a bet you did not make.
Seen across four meetingsFour staff agendas reframed, attendees aligned in advance, a memo socialized with three peers before it reached you. The bet contradicts the Q3 strategy you presented to the board. As it stands, you hear about it last.
Receipts: 2 sources
Calendar · Staff meeting agendas · May-Jun
“item renamed: 'Platform pivot readiness' (was: 'Q3 roadmap check-in')”
Email · Memo thread · Jun 8
“sending you three a draft first, want us aligned before it goes wider”
- 05
One email, already drafted, would change the quarter.
Ready to sendTo one person, about one thing. It sits in the appendix with the number that matters and the opening line in your voice. You only have to press send.
Receipts: 1 source
The memo's appendix
“a drafted opening line, the one number that matters, and the ask, written in your voice”